The
Human Factor
The Corcoran Company maintains a high caliber workforce.
At
The Corcoran Company skilled
workmanship is never
taken for granted. The company has been able to maintain
a high caliber workforce in today’s tight labor market
through meaningful promotion practices, management,
training and benefits. The result has been a low
turnover on The Corcoran Company’s core staff of
quality tradesmen and managers.
"Our people are committed to the customer
satisfaction which directly impacts our success as a
company," says Kevin Corcoran, The Corcoran Company
President. Corcoran places a high premium
on employee morale. Finding and keeping good
workers requires that the management be able to relate well to the people in the field.
The
Corcoran Company strives to ensure that workers are
well-matched according to their background and
abilities. The management staff in the field, specifically
foremen and lead men, earn their positions by working
their way up through the ranks. "We don’t take
anyone’s word that they have the background,"
says Corcoran. "All of
our foremen, for example, are not only masters of the
trade, they’ve had to demonstrate to us their ability
to handle management responsibilities."
The well-defined protocol for promotions elevates the morale
in the field according to Corcoran. "Everyone knows that our foremen have
proven their abilities in the type of work they oversee."
"All of
our foremen are not only masters of the
trade, they’ve had to demonstrate to us their ability
to handle management responsibilities."
Kevin Corcoran,
President
The Corcoran Company
New employees are screened closely for their background
and skill levels. While The Corcoran Company provides a
regular series of skill and safety training programs,
previous work experience is gauged carefully when
assigning employees to specific projects.
"We don’t just turn workers loose on the
jobsite," says Corcoran. "We watch their
workmanship and make sure that person is providing
quality service."
The Corcoran Company has been successful in retaining
good employees through incentives such as a generous
benefits package and profit-sharing. "We want our employees to know that they’re
important to us, and important to our customers,"
says Corcoran, who adds that the company regularly awards
high levels of performance and holds company functions
to recognize employee achievements.
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